At True Process, support is more than a voicemail message. We are proactive in our approach to follow-up and follow-through with a full complement of support services. We support our clients, their customers and other vendors’ products. We also offer three support team options: our support staff integrates with yours; we create a support team for you; or we provide complete support as a turnkey service.
Our service offerings include software support, network infrastructure support, customer product support, implementation support as well as service level agreements, remote support, 24/7 support and phone support.
Our experience with various healthcare protocols in hundreds of hospitals helps us anticipate your support needs as an organization and as individuals. True Process features a dedicated support staff including a support manager and support engineers, providing Level 1, 2 and 3 support and issue escalation management.
Our online support infrastructure includes case management, ticket management and a searchable knowledgebase. We offer an automated call queue system, and we document every customer contact. We also provide traveling support teams for onsite troubleshooting.