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Medical Device Implementation & Integration

Enhance Customer Satisfaction while Reducing Implementation Costs

With experience deploying medical device systems into over 600 hospitals on four different continents, True Process is uniquely qualified to advise medical companies on medical device implementation and integration solutions for the clinical environment.

Our business was built by helping companies design and execute efficient and accurate medical device deployment processes. When done properly, streamlining your implementation program will reduce expenses, enhance product success, and increase client satisfaction scores.

We can help in three ways:

Implementation Design

Implementation Execution

Product Support

Implementation Design

True Process helps companies architect implementation procedures using a process called service design. In its simplest form, we can think of service design as the process of creating the best possible experience for your customer as they engage in a transaction with your company. For medical device manufacturers, it is vitally important that you engineer your product’s deployment, integration, and support activities to maximize your customer’s satisfaction. We can help!

Implementation Execution

Not only can we design your implementation processes, we can execute it as well. Using experienced Implementation/Integration Engineers, we’ll making your medical device deployments and integrations run with turnkey simplicity. Aided by a defined cost structure and a rolling implementation forecast, you’ll always have a transparent view of the process, costs, and client status. Best of all, our services are scalable, allowing you to focus on filling your sales pipeline, not worrying about your implementation staffing overhead.

Product Support

Consider outsourcing your product support frontline to us. Unparalleled experience with healthcare protocols in hundreds of hospitals helps us anticipate and address the support needs of your company and your products. More than just a help desk, True Process utilizes experienced consultants who learn your products inside and out. Our teams can provide superior Level 1, 2, and 3 support solutions and intelligently manage issue escalation.

Product Support

Contact us for information about our implementation, integration, and product support solutions for medical device and system manufacturers.